Shipping Policy
• Cymbal orders and/or orders over $100 will require a direct signature upon delivery. This procedure requires a signature from a responsible party at the delivery destination. The direct signature option cannot be removed once an order has been shipped. Please contact Cymbal Planet before placing an order to see if you would like to make changes to this policy, or contact the shipping company for lost packages.
• Orders less than $100 will NOT require a direct signature upon delivery. Cymbal Planet cannot be held responsible for lost packages after delivery. Please contact the shipping company directly for lost packages.
• If a package requiring a direct signature cannot be signed for, and if the package gets returned to Cymbal Planet, the original shipping charge will not be eligible for reimbursement or a refund. In most cases, we can to re-route the package to the nearest shipping location to hold for pickup.
• Most orders ship within 24 hours of the order date/time, we will do our best to ship your order ASAP.
• Cymbal Planet does not ship orders out on Saturdays or Sundays.